BaptistCare Wins ITAC Award for YouChoose

BaptistCare's new YouChoose website took out the top gong at the Information Technology in Aged Care (ITAC) 2016 awards in Melbourne last night. 

The website, which enables customers to customise their home care package, won both the best consumer-friendly product award and the overall winner award at the industry awards.

The YouChoose tool was a collaborative effort between BaptistCare’s Marketing & Communications, IT and Home Services teams to deliver a customer friendly and customer focused solution for the organisation's Home Services’ customers.

YouChoose is a user-friendly and accessible tool that puts BaptistCare's customers firmly in charge of their care by offering them choice, clarity and control.

Customers can completely customise the services they need online within minutes, choosing from services that are divided into four areas: Your Health, Your Home, Your Community, Your Independence.

This process enables consumers to navigate what has traditionally been considered as difficult, challenging and complex.

Each customer that completes their package development online is called back and provided additional support to enable them to access services.

BaptistCare's Chief Information Officer, Daniel Pettman, said he was thrilled with the accolade.

"These awards acknowledge that not only are we passionate about providing life-transforming care, but we are committed to developing innovative solutions that empower and support our customers," he said.

Click here to find out more about BaptistCare's residential aged care homes, home care services and retirement villages.