The Support at Home Program Explained: A New Era in Aged Care

In response to the growing needs of Australia’s ageing population, the government is reforming the in-home aged care system to provide better, more streamlined support to older Australians. A significant part of these reforms is the introduction of the new Support at Home program, which will replace several existing programs over the coming years.

What is the Support at Home Program?

The Support at Home program is a new initiative designed to simplify and improve in-home aged care services in Australia. The program will replace the current Home Care Packages Program and the Short-Term Restorative Care Programme starting from 1 July 2025. Additionally, the Commonwealth Home Support Programme (CHSP) will transition to the new program no earlier than 1 July 2027.

Why is the Support at Home Program Being Introduced?

The Support at Home program is being introduced as part of the government’s broader efforts to reform the aged care sector. The aim is to create a more integrated, flexible, and user-friendly system that better meets the needs of older Australians.

By consolidating multiple programs into a single, streamlined model, the government hopes to reduce confusion and administrative burden, making it easier for individuals to access the care and support they need to live independently at home.

Key Features of the Support at Home Program

Here are some of the key features and benefits of the new Support at Home program:

• Simplified Access: The new program will provide a single point of access for all in-home aged care services, making it easier for older Australians to navigate the system and find the support they need.
• Greater Flexibility: Support at Home will offer a more flexible approach to care, allowing individuals to choose services that best meet their unique needs and preferences.
• Improved Quality of Care: The program aims to ensure higher standards of care through stronger regulatory oversight, better training for caregivers, and increased focus on quality and safety.
• Personalised Support Plans: Each person receiving care will have a personalised support plan tailored to their specific needs and goals, which will be reviewed regularly to ensure it remains relevant and effective.
• More Efficient Use of Resources: By integrating multiple programs into one, the government aims to reduce duplication and administrative costs, ensuring more funding goes directly to frontline services and support.

Timeline for the Transition

• 1 July 2025: The Support at Home program will officially replace the Home Care Packages Program and Short-Term Restorative Care Programme.
• 1 July 2027: The Commonwealth Home Support Programme (CHSP) will transition to the new Support at Home program. The exact date for this transition will be confirmed closer to the time.

What Does This Mean for Older Australians and Their Families?

For older Australians currently receiving care or those considering applying for in-home support, the transition to the Support at Home program may bring several changes:

• Current Recipients: Those currently receiving services under the Home Care Packages Program, Short-Term Restorative Care Programme, or CHSP will be transitioned to the new program over time. The government has promised that there will be no disruption to care during the transition period, and recipients will continue to receive the support they need.
• New Applicants: From 1 July 2025, new applicants for in-home aged care services will apply through the Support at Home program. This new system is designed to be simpler and more straightforward, reducing wait times and improving access to care.
• Providers: Service providers will need to adapt to the new program’s requirements and standards, which may involve changes to how they deliver care, manage funding, and report on services provided.

Preparing for the Change

To ensure a smooth transition, the government is working closely with service providers, carers, and aged care recipients to provide clear information and guidance on what to expect. For those currently receiving care or planning for future needs, it’s essential to stay informed about the upcoming changes and how they may impact you or your loved ones.

The introduction of the Support at Home program marks a significant step in the government’s efforts to create a more efficient, flexible, and responsive aged care system. While the transition period may bring some changes, the overarching goal is to provide better support for older Australians to live independently and with dignity in their own homes.

If you or someone you know is currently receiving in-home aged care services, now is a good time to start planning for the upcoming changes. Stay informed, ask questions, and be prepared to take advantage of the new opportunities for support and care under the Support at Home program.

If you need help finding the best home care services for you or a loved one, call 1300 197 230 for assistance.