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Holistic Care Leaves Residents on Cloud 9

on Thursday, March 16, 2017

Daniel Kam, Juniper’s physiotherapist at City of Bayswater Hostel, asked residents a simple question: “How is pain affecting your daily life?”

He generated an emotional response, planting the seed for a holistic, person-centred approach to pain treatment, aptly named the Cloud 9 Wellness Suite.

Daniel says Cloud 9 is all about the residents and their needs, from the calming blue colour of the walls (chosen by residents) and the fun, customised activities, to the flexible appointments and virtually open door policy.

“What we offer here is a customer service model which is very much in line with the current trend in aged care shifting towards consumer choice,” he said.

“It’s still professional but the residents think of us as their friend. We’re interested in their general wellbeing and how their aches and pains affect their mood, their sleep and their daily living.”

With the introduction of group sessions, new friendships have formed throughout the facility.

“We always want to up the ante and now treatment sessions have become a social experience for many of our residents,” said Daniel.

Staff at Cloud 9 keep a list of residents’ birthdays and break out the ‘Party Box’ during a session if someone is celebrating a birthday.

Sombreros, helium balloons, Hawaiian leis, live music, karaoke, boxing exercises and kinetic sandcastle parties are just some examples of the fun taking place during Cloud 9 sessions.

“We deliver over 100 treatments a week and some residents will pop in for an impromptu visit if they feel like it. It’s proving to be a model of care that is both sustainable and viable. We’re not just ticking boxes here – we’re smashing them!” said Daniel.

Click here to find out more about Juniper's residential aged care homes, home care services & retirement villages in Western Australia. 

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