Southcare Celebrates 'Ray of Sunshine' Senior Customer Service Officer

Say 'hello' to the caring hands of Southcare's Senior Customer Service Officer, Nicola. Chances are, if you have ever called the Southcare office to talk about your services, you would have heard her happy voice.

Nicola is described by customers and colleagues alike as a ray of sunshine and so it's no surprise her happy voice matches her happy personality!

Working in Southcare's Customer Service Team, she is responsible for scheduling customers' services and the rosters of Southcare's Home Care Worker Team to ensure clents get the essential help they need to stay living independently at home.

"It's a busy rome and I love it because the people I talk to are lovely," Nicola says.

Other words used to describe Nicola are competent, sincere, involved, reliable, trustworthy, flexible, polite and ready for any challenge thrown her way.

She has great customer service and teamwork skills, and brings her big heart and great sense of care for everyone around her to work every day.

When not busy at Southcare, Nicola is busy completing her Diploma of Community Services meaning she will be working even more directly with clients in the future.

"I had the opportunity to meet a few customers in their home and complete the annual reviews of their services when I was assisting the Community Home Care Team," Nicola said.

"I really enjoyed spending one-one-one time with these people and really getting to know them, their personalised care needs, and it helps me better understand the impact that Southcare has to help them remain happy and healthy at home," she said.

 All of this is just some of the reasons Nicola was awarded the Living the Southcare Values award earlier this year. These awards are held every year to acknowledge and recognise people in the Southcare team who demonstrate the Southcare values of Quality, Respect, Integrity, Cooperation and Empathy.

The trophy she received is now on display and might be joined by another one soon! Nicola is also currently training to run her second marathon later this year.

Aged Care Employee Day is on August 7 and acknowledges the more than 360,000 people who care for and support around 1.3 million Australians who receive aged care services.

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