A New Era for Heritage Care: Aged Care Provider Paves the Way with Enhanced Standards and Leadership

Heritage Care is embracing a new era in aged care, with new ownership and management. Responding to new Commonwealth Government mandated requirements in the sector, the company is ensuring it provides the right workforce, technology, environment and resources to deliver the very best of care for older Australians.

Heritage Care is the owner-operator of 11 aged care homes across Victoria and New South Wales offering permanent and respite care with memory support services in selected residences. Amid the sweeping changes to the aged care industry, it is preparing for the future with wholesale changes of its own.

Broadly speaking, the regulatory changes are designed to compel providers to deliver higher quality care, with easier access to services for residents and their families. Some of the most important changes are a mandatory minimum of 200 care minutes per resident per day, requirements for a registered nurse onsite 24 hours, seven days a week (which Heritage Care has always provided as a matter of policy), greater online transparency of information concerning care provided and strengthened Aged Care Quality Standards.

The standards place further emphasis on the resident by prioritising dignity and choice, driving collaboration with residents and families on care planning, individualised personal and clinical care, daily living support to optimise residents’ independence, ensuring the environment is safe and comfortable and that resident and family feedback is addressed appropriately.

Heritage Care supports these reforms and is actively implementing current standards to a higher level in readiness for future change.

“To demonstrate the impact of the new leadership team and its commitment to achieving and maintaining high standards throughout the organisation, eight of our homes were subject to reaccreditation audits in the space of 12 weeks,” says John Rutledge, CEO of Heritage Care. All the homes were reaccredited with 100% all-met status against the standards. In addition, our recently acquired home Twin Parks was reaccredited during a transition period. In the coming months and years, we’ll continue to focus on the service we provide for residents. And to invest in our employees who are tasked with ensuring the highest standard of delivery for some of the most vulnerable in our community.”

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