AccessCare's Hayylo App Revolutionises Care Management for Home Care Clients and Caregivers

Melbourne-based home care provider, AccessCare has officially launched its new app, Hayylo, following a successful trial period with a select group of clients. This app is a powerful tool designed to elevate the customer experience by enabling clients and their caregivers to conveniently access and manage their care schedule and service bookings using their mobile phones.

Through the Hayylo app, clients can effortlessly view their scheduled services, request changes to their service plans, receive important updates from AccessCare, and access documents sent by our team. Clients can easily engage with the customer service team via SMS, and receive timely notifications regarding any last-minute service adjustments.

For clients who do not have access to a smart phone, Hayylo offers an accessible solution. They can dial a dedicated phone line from their home phone to receive automatic details about their upcoming services.

The Hayylo app also provides significant advantages to AccessCare's customer service and rostering teams. Approximately 60% of inquiries received by these teams relate to clients checking their appointment times or requesting changes to their bookings. With the app streamlining these routine queries, the switchboard will be freed up to address more complex client issues.

The initial feedback from over 200 AccessCare clients currently using the app has been overwhelmingly positive. One client, who is hard of hearing, expressed appreciation, stating, "I'm hard of hearing, and this saves me having to ring all the time." Another client shared their enthusiasm, saying, "I love that I can just send a text message."

The advantages of the app extend to the clients' caregivers as well. One client's daughter shared her experience, noting, "Dad's memory is not as good as it used to be, so thank you for offering this service; I live in Queensland, and I can remind him now of his upcoming services."

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