Helping Older People Interact with My Aged Care

Support through Multicultural Care's EnCOMPASS and Care finder programs has helped Mrs Nada Jadroski access support services and connect with her community. Multicultural Care first reached out to Mrs Jadroski over the phone, before arranging to meet with the 71-year old in her home to discuss support services she may be eligible for.

Mrs Jadroski is passionate about her garden and spent a good deal of her time working in it. She is also proud of her Macedonian heritage, and values her independence, but has found life increasingly difficult on her own since losing her husband 15 years ago.

The Multicultural Care team was able to help Mrs Jadroski register with My Aged Care, educate her about the process of applying for support and prepare her for any questions she might be asked.

Multicultural Care's staff members also helped her make sure she had all the required documents like her Medicare and Pension Card and connected her with a Macedonian interpreter service if she needed it.

Mrs Jadroski was connected with support services, activities and groups in her community that helped her maintain her independence and gave her opportunities for social engagement.

As a result of that process, Mrs Jadroski has been attending centre-based respite activities at a Macedonian Centre near her home in Yagoona. This gives her a valuable chance to interact with others who share her language and cultural background.

Mrs Jadroski also now receives transport vouchers under the Commonwealth Home Support Programme. This allows her to do the shopping, get to doctor’s appointments and attend community events without having to depend on family and friends.

By helping her navigate the aged care system, Multicultural Care’s Care finder program has helped Mrs Jadroski maintain her independence and improve her quality of life. 

Multicultural Care's Care finder program is a FREE and confidential service that supports older people to interact with My Aged Care, access aged care services and other community resources. If you know anyone who will benefit from the Care finder program, click here to contact Multicultural Care.

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