Aged Care Online

Need help?
We offer a free aged care concierge and comparison service helping you secure the best aged care available. 1300 197 230

Support at Home: A Guide to Australia’s Upcoming Aged Care Reforms

on Wednesday, October 9, 2024

The Australian Government is introducing significant reforms to aged care, with legislation likely to pass and take effect from July 2025. These changes aim to improve the quality, accessibility, and flexibility of aged care services, ensuring older Australians receive the support they need to live independently at home for longer.

One of the key components of these reforms is the introduction of the new Support at Home program, which will streamline and simplify existing home care services.

Here’s a breakdown of how these reforms will impact you and your loved ones:

What Is the Support at Home Program?

The Support at Home program is designed to replace several existing programs, including:

  • Home Care Packages (HCP)
  • Commonwealth Home Support Program (CHSP)
  • Short-Term Restorative Care (STRC)
  • Residential respite programs

These current programs offer a variety of services, ranging from domestic assistance and personal care to more intensive nursing and allied health services. However, under the new Support at Home model, the aim is to create a single, more flexible system that allows recipients to better tailor services to their needs.

Key Features of the Support at Home Program

Simplified Access to Services

The Support at Home program will offer a streamlined, user-friendly system for applying for and receiving care services. Rather than navigating multiple programs with different eligibility criteria and service offerings, individuals will access one cohesive system. This simplification will make it easier for older Australians and their families to understand their options and access the support they need.

Tailored Support Based on Need

One of the key goals of the reforms is to ensure care is based on each individual’s unique circumstances. Through an updated assessment process, recipients will be matched with services that reflect their care needs, lifestyle preferences, and financial situation. This personalised approach aims to give older Australians more control over the support they receive, whether it’s assistance with daily activities or more complex healthcare.

Flexibility and Transparency

A major advantage of the new system is the increased flexibility it will offer. Older Australians will be able to choose from a wider range of services, allowing them to build a care package that suits their personal preferences. Additionally, there will be a greater focus on transparency, with clearer information about service costs and what is included in care packages. This will empower individuals and families to make more informed choices.

Improved Care Quality

The reforms are also focused on improving the quality of home care services. New measures, such as increased oversight of care providers and regular audits, will ensure services are safe, reliable, and effective. The government is committed to holding care providers to higher standards to ensure that older Australians receive the best possible care.

How Will These Changes Affect You?

For those currently receiving services under programs like the HCP or CHSP, the introduction of Support at Home may seem like a big shift. However, the transition to the new system is being designed to minimize disruption. Existing recipients will continue to receive care, but with an increased focus on tailoring services to meet their evolving needs.

For those new to aged care services, the Support at Home program will offer a more streamlined, transparent, and responsive approach to accessing support. Whether you need short-term assistance after a hospital stay or ongoing help with daily tasks, the program will provide options that are more flexible and user-centric than before.

Key Questions You Might Have:

Will I lose my current services?

No. Those already receiving home care services will continue to receive support during the transition to Support at Home. The new program is designed to enhance flexibility and access to services rather than take away existing benefits.

What does this mean for care providers?

Service providers will be required to meet new quality standards and provide more transparent pricing. This will ensure that individuals and families have confidence in the care being delivered and understand the associated costs.

How will assessments change?

A new assessment framework will focus on providing more individualised care plans, ensuring services are tailored to specific needs rather than fitting individuals into a one-size-fits-all package.

Looking Ahead: What’s Next?

As the aged care reforms progress, there will be ongoing consultation with care recipients, families, and care providers to ensure the transition to the Support at Home program is smooth. The aim is to create a more streamlined, flexible, and high-quality home care system that enables older Australians to live independently and with dignity.

By 2025, these reforms should provide significant improvements to home care, offering greater support for families and individuals navigating the complexities of aged care. To stay informed about the latest updates and how the reforms will affect you, keep in touch with your current care provider or consult the Aged Care Online website.

If you or a loved one is receiving home care services, these changes will likely have a positive impact, enhancing the way care is delivered and providing more options to age well at home.

The Support at Home program represents a pivotal moment in aged care reform, with a focus on personalisation, flexibility, and higher care standards. As these reforms unfold, older Australians can expect more control and clarity in the services they receive, making it easier to maintain independence and well-being while receiving quality support at home.

Find out more about Support at Home


If you need help finding the best home care services for you or a loved one, call 1300 197 230 for assistance.