The Importance of Quality Home Care Services to Families

As a primary caregiver for her elderly parents, Nyo Khin's experiences highlight the critical role that services like the Commonwealth Home Support Programme (CHSP) play in ensuring the well-being of both caregivers and care recipients. 

Nyo's initial involvement with Multicultural Care was driven by the need to care for her mother. And while the services provided to Nyo’s mother has finished, Nyo wanted to thank Multicultural Care for the excellent service provided. Today, Nyo focuses on her father, U Muang, who, despite being in his 80s, still strives to help his wife.

"He's an old man. He has slowed down in everything and most of the time, he needs help," Nyo said.

This reality left Nyo unable to return to work, even part-time, as she took on the primary caregiving role. Nyo's father is still able to move around, but the challenges of old age meant he needed additional support. Recognising this need, Nyo sought help from Multicultural Care, which provided invaluable assistance through CHSP.

The services included cleaning, laundry, and personal care for her parents, enabling Nyo to manage her responsibilities more effectively. The support from Multicultural Care has been transformative for Nyo and her family. The practical help, such as cooking, cleaning, and companionship, has greatly benefitted her father, making him feel cared for and supported. More importantly, it has allowed Nyo to take on a part-time job, something she had to give up previously due to her caregiving responsibilities.

"I used to work for 28 years, but suddenly I had to stop everything. Now, at least I can go back part-time because of the Multicultural Care team's help," Nyo said.

Nyo's gratitude towards Multicultural Care is palpable. She recalls the dedication and punctuality of the care workers who have made a significant difference in her family's life. Nyo's story highlights the importance of receiving the right aged care support for families. The ability to balance caregiving with personal and professional responsibilities is a critical aspect of maintaining the well-being of both caregivers and those they care for.

"You guys are the best," Nyo said, reflecting the high regard she holds for the Multicultural Care team. Nyo's journey with Multicultural Care illustrates the essential role that aged care services play in enhancing the quality of life for elderly individuals and their families. Her story serves as a reminder of the importance of providing consistent, reliable care to enable caregivers like Nyo to continue supporting their loved ones while also pursuing their personal and professional goals.

As Nyo continues her caregiving journey, the support from Multicultural Care remains a vital lifeline, making a significant difference in her and her family's lives.

Find out more about Multicultural Care