A My Aged Care Online Account, linked through myGov, is a secure online portal giving older Australians and their representatives easy access to essential information - from aged care approvals and service details to care plans and communication history - all in one convenient place. Whether you're checking your eligibility, updating your contact details, or managing care for a loved one, the My Aged Care Online Account offers a clear, simple way to stay on top of your aged care support.
Key features include:
- Viewing your Aged Care ID (starts with 'AC')
- Updating contact details and notification preferences
- Checking eligibility & approvals for services, including referral codes for providers
- Accessing letters, documents, support plans, and service summaries
How to Set Up Your Account
1. Register with My Aged Care
- If you're new, apply online (takes around 10–15 minutes) or call 1800 200 422 to register
- If already assessed, you likely have a client record and can skip this step
2. Create/Sign in to myGov
- Visit myGov and either sign in or register (via email/Digital ID)
- myGov is a gateway to multiple services including My Aged Care, Medicare, and Centrelink
3. Link to My Aged Care
- Inside myGov, choose Link a service, then select My Aged Care
- Provide your Aged Care ID, Medicare/Veterans/Centrelink number, and confirm your details
- Once completed, the My Aged Care tile appears on your dashboard - click it to access your account
Navigating Your Online Account
After logging in via myGov, you'll see your Online Account is organised into coloured tiles - each representing a different area:
| Section | Purpose |
|---|
| Your Summary |
Track progress - assessments, eligibilities, referrals, and Home Care wait times
|
| Services |
View current services, service providers, and generate referral codes
|
| Plans & Current approvals |
Access support plans, care recommendations, and approval status
|
| Your Profile |
Update contact details and notification settings
|
| Support Networks |
Manage representatives or agents with access
|
| Documents & Interactions |
Upload documents (e.g. appoint support person), track interactions and letters
|
| Notifications |
View all SMS/email alerts from My Aged Care
|
Access for Representatives
If you're a representative or agent for someone else (e.g. family member), you can:
- Register with My Aged Care → receive your own client record
- Link to your own myGov account
- Access the person’s account through yours
Why Use the My Aged Care Online Account?
- Convenient: No more waiting on hold - get updates instantly online
- Transparent: View all service history, support plans, and referral codes
- Empowering: Update info, choose providers, and send documents anytime
- Supportive: Manage someone else's care - ideal for carers and families
For older Australians and their supporters, the My Aged Care Online Account is more than a portal - it’s a powerful tool for staying informed, in control, and connected throughout the aged care journey. Take some time to set it up, explore each section, and make the most of its features to manage care with confidence.
Once you have received your assessment and/or referral codes, you can use an easy-to-use directory like Aged Care Online to search for aged care or home care services in your local area.
Begin your search for residental aged care homes:
Begin your search for home care:
Need help finding home care?
Confident choices start with our Home Care Shortlist. Take the stress out of finding support - our Home Care Shortlist makes it easy to connect with trusted providers near you. Just tell us what you need and we’ll match you with qualified local providers - saving you hours of calls and confusion.
