If your parent or loved one speaks little or no English, accessing aged care services in Australia can seem daunting. Fortunately, there are dedicated resources and support systems in place to ensure they receive the care and respect they deserve.
Understanding the Importance of Language Access in Aged Care
Approximately one in five older Australians were born in non-English speaking countries, and many continue to speak their native language at home. This linguistic diversity is reflected in the aged care sector, where providers are increasingly accommodating the needs of culturally and linguistically diverse (CALD) individuals.
Free Translation and Interpreting Services
The Australian Government offers free translation and interpreting services to assist older individuals from CALD backgrounds in accessing aged care services. These services are available to older people, their families, carers, and government-funded aged care providers.
Providers can utilise the Translating and Interpreting Service (TIS National) for:
- 24/7 immediate phone interpreting
- Pre-booked phone interpreting
- On-site (in-person) interpreting
- Automated Telephone Interpreting Service (ATIS)
- Video remote interpreting
These services ensure effective communication and improved care for older Australians from diverse backgrounds.
Accessing My Aged Care Services
My Aged Care is the Australian Government's starting point for accessing aged care services. They offer assistance in multiple languages and can connect you with services that cater to your parent's linguistic and cultural needs.
Tips for Families Navigating Aged Care for Non-English Speaking Parents
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Engage with CALD Support Services: Reach out to organisations that specialise in supporting non-English speaking individuals in aged care.
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Utilise Translation Services: Make use of free translation and interpreting services to ensure clear communication.
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Involve Your Parent in Decision-Making: Whenever possible, include your parent in discussions about their care to respect their preferences and autonomy.
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Seek Cultural Competence in Providers: Choose aged care providers who demonstrate cultural sensitivity and have experience working with CALD populations.
Language should never be a barrier to quality aged care. With the right support and resources, your parent can receive the care they need in a manner that respects their cultural and linguistic background. By utilising available services and choosing culturally competent providers, you can ensure a positive aged care experience for your loved one.
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Article posted:Aug 1, 2019 Category: Finding care
