MACG Showcases Human-Centred Innovation on SAGE Tour

Last month, Medical and Aged Care Group (MACG) welcomed a select group of industry leaders to Casey Aged Care in Narre Warren for a special SAGE Tour. The event offered a first-hand look at MACG’s latest suite of technology innovations that are reshaping aged care - not by replacing human connection, but by enriching it.

Guests including Judy Martin (SAGE International), Billie Atanasova and Veronica Jamison (Shepparton Retirement Villages), Sam Giorgatzis (Helping Hand Aged Care), and others from OneCare, Optimum, Cykel, and TULICH, experienced MACG’s human-first approach to innovation.

Technology with Heart

At the centre of the tour were three groundbreaking tools: ABI, the AI-powered humanoid robot; SilVR Adventures, an immersive virtual reality platform; and Sensory Wizard, an interactive projection system designed for therapeutic engagement.

For MACG, innovation starts with people. CEO Cameron McPherson shared:

“Innovation for us is deeply human-centred. Whether through robotics, VR or sensory tools, technology should empower, enhance and deepen our human connection - never replace it.”

Meet ABI: The Robot Sparking Joy

ABI has quickly become a standout in MACG’s engagement toolkit. Capable of conversing in over 90 languages, she breaks down communication barriers and provides tailored interaction through games, songs, and meaningful conversation. Residents connect with ABI on a personal level, especially those from diverse backgrounds or with limited English proficiency. Her presence stimulates cognitive activity, boosts participation, and fosters community - even long after the sessions end.

Virtual Reality, Real Connection

MACG’s rollout of SilVR Adventures has opened new doors for residents to revisit cherished memories or explore new places - all from the comfort of their home. Whether it’s virtually travelling to the Eiffel Tower or taking a walk down memory lane to a childhood hometown, these experiences have proven to reduce anxiety, lift mood, and inspire storytelling and social interaction.

Implementation Insights

MACG shared key tips for successful tech adoption in aged care settings:

Start with purpose: Align each tool with a clear outcome, such as reducing isolation or supporting memory.
Pilot and personalise: Trial in small groups and ensure technologies reflect residents’ individual stories and needs.
Empower care teams: Staff buy-in is critical. Equip them with training and support.
Involve families: Sharing the experience with loved ones strengthens trust and encourages co-created content.

The Future of Care is Here

MACG’s commitment to thoughtful, compassionate innovation continues to set a benchmark in aged care. As the sector explores new possibilities, MACG’s message is clear: technology, when used with empathy and purpose, has the power to profoundly enrich the lives of older Australians.

“The transformation we’ve seen in resident engagement, emotional well-being, and interpersonal connection has been nothing short of profound,” says McPherson. “We couldn’t recommend it more.”