Comprehensive Guide to Home Care Services

Are you or a loved one looking for home care services in Australia? Staying at home while receiving professional support allows older Australians to maintain independence, comfort, and quality of life. This step-by-step guide explains how to access support at home services, from assessment to ongoing care.

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Step 1: Understand Your Home Care Options

Before applying, it’s important to know the types of care available:

Commonwealth Home Support Programme (CHSP): Entry-level support including domestic assistance, transport, and social activities.
Home Care Packages (HCP): For more complex needs, ranging from Level 1 (basic support) to Level 4 (high-level care).
Short-term or respite care: Temporary assistance or recovery support.
Private home care services: Paid directly without government funding, offering flexible and immediate access.

Tip: Learn more about the difference between CHSP and Home Care Packages to decide which option suits you.

Step 2: Contact My Aged Care

My Aged Care is the starting point for accessing government-supported home care:

Call 1800 200 422 or visit myagedcare.gov.au.
Request an assessment for home care eligibility.
Get information on available services in your local area.

Find out more about My Aged Care

Step 3: Complete an Aged Care Assessment

An Aged Care Assessment team will:

Assess your care needs.
Determine eligibility for CHSP or a Home Care Package.
Recommend a suitable level of care.

Step 4: Receive Your Approval and Referral

After assessment, you will get:

Approval for a Home Care Package if eligible.
A referral code to access services.
Details on package level and available funding.

Step 5: Choose a Home Care Provider

With your approval, select a provider that meets your needs:

Compare services, costs, and reviews.
Consider providers that respect your personal or cultural preferences.
Discuss your care plan and ensure flexibility to adjust services.

Accessing home care and support at home services in Australia is straightforward when you follow these steps. Start your journey today to maintain independence and receive professional care in the comfort of your own home.