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Support at Home Frequently Asked Questions (FAQs)

on Wednesday, August 27, 2025

Australia’s aged care system can be complex, especially with the upcoming changes to Support at Home. If you or a loved one is considering in-home aged care services, it’s natural to have questions. To make things easier, we’ve answered the most frequently asked questions about the new Support at Home Program and how it may affect you.

What is Support at Home?

The Support at Home Program is part of the Australian Government’s aged care reforms. It will replace the Home Care Packages (HCP) Program, the Commonwealth Home Support Programme (CHSP) and other in-home aged care programs with a single, streamlined system.

The aim is to make it easier for older Australians to access the services they need to live independently at home for longer.

When will the Support at Home Program start?

The new Support at Home Program is expected to begin in November 2025. Until then, existing programs like CHSP and HCP will continue to operate as normal.

How is Support at Home different from Home Care Packages?

Under the current Home Care Package system, funding is allocated across four package levels (Level 1–4) depending on care needs.

With Support at Home, the system will be more flexible and tailored. Instead of fixed package levels, older Australians will receive services based on their individual support plan developed through an aged care assessment. This means more choice, less waiting, and support that better matches your needs.

What types of services will be available?

The Support at Home Program will cover a wide range of in-home aged care services, including:

  • Personal care (showering, dressing, grooming)

  • Domestic assistance (cleaning, laundry, meal preparation)

  • Transport and shopping help

  • Social support and companionship

  • Allied health services (physiotherapy, podiatry, occupational therapy)

  • Clinical care and nursing support

  • Home modifications and equipment

These services are designed to help older Australians remain safe, independent, and connected to their community.

Who is eligible for Support at Home?

Eligibility will be similar to existing programs. To access Support at Home, you’ll need to be:

  • 65 years or older (50+ for Aboriginal and Torres Strait Islander people), or

  • Younger people with a disability, dementia or special care needs who are not eligible for the NDIS.

An Aged Care Assessment will determine the type and level of support you can receive.

Will I have to contribute to the cost?

Yes, like the current system, there may be a co-contribution depending on your financial situation. The government will continue to subsidise the majority of the cost, but you may be asked to pay a basic daily fee or an income-tested care fee.

What happens if I already have a Home Care Package?

If you’re currently receiving a Home Care Package or CHSP services, you won’t lose your care. You’ll transition to the new Support at Home Program once it begins. Your provider will work with you to ensure continuity of care.

How do I apply for Support at Home?

You’ll need to apply through My Aged Care. The steps include:

  1. Contacting My Aged Care for an assessment

  2. Having an in-home or phone-based assessment to determine eligibility

  3. Receiving an individual support plan

  4. Choosing a provider that suits your needs

To begin your search for a home care provider, click on your state below:

Do you need help finding home care?

The Support at Home Program is designed to simplify aged care and provide more flexible, personalised support for older Australians. Whether you need a little help around the house or ongoing nursing care, the new system will make it easier to access the services you need.

If you’d like assistance finding the right provider, Aged Care Online can help. Use our free Home Care Shortlist to connect with trusted providers near you.