CHAP Community Care Program

Review Guidelines.

Reviewing an aged care provider is a great way to share your thoughts. But please follow the policies listed below when writing a review.

We will remove content that violates any of the policies listed below:

• Conflict of interest: Reviews are most valuable when they are honest and unbiased. Please do not review your own aged care service or that of a competitor.
• Off-topic reviews: Do not post reviews based on a third party experience, they must be your own. Our reviews are not a forum for general political or social commentary or personal rants.
• Impersonation: Do not post reviews on behalf of other people or misrepresent your identity or connection with the aged care provider you are reviewing.
• Language: Do not use offensive, profane, or obscene language. We will remove reviews that represent personal attacks.
• Personal and confidential information: Do not post reviews that contain the personal and confidential information of another person.
• Spam Content: Please no spam. Reviews should be a genuine reflection of your experience with an aged care provider. Do not include promotional content or advertising in any form. Duplicate material will not be accepted.
• Telephone Numbers and Web Links: To prevent adverts and spam, we do not permit phone numbers or web links.
• Hate Speech: We do not allow reviews that advocate against people based on their ethnic origin, religion, gender, disability, sexual orientation or age.
• Aged Care Reviews is not a complaints system. Reviews must be fair and reasonable. Any defamatory statements reflecting a personal experience that has not yet been taken up with the respective provider will not be accepted. If you have a personal complaint to make about an aged care facility we encourage you to contact your provider directly using the details provided on their listing. Alternatively you can submit a complaint via the Government’s Aged Care Complaints Scheme.