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Southern Plus - Better Way to Age In Home Care Services

15 Rowe Avenue, Rivervale, Western Australia, 6103

Southern Plus offer a range of home care services that allow you to remain living independently in your own home. Whether you need assistance with everyday tasks and activities or nursing care, Southern Plus in-home health and wellness services can help you. Southern Plus provides a range of Government-funded and self-funded home care services.

 

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Krishna Boddu - Oct 25, 2018

Very disappointed with Southern Plus. They were my mother's aged care package providers for about an year. They chewed up funding in the name of Case management + Admin fee: 67.56%. In addition to the government funding,, they were also charging $10 per day fee. They are not flexible in changing times for care either. They have their own agreement where they do not need to give monthly statements which is against rules. We moved to another provider who charges only 25% admin + case management fee. Mother is much happier with more care. Please be aware of Southern Plus case management and administration charges of 67.5%

Southern Plus - Better Way to Age In Home Care Services

Dear Krishna, Thank you for your feedback about your mother’s home care services. I was pleased to note that you were happy with the care provided to your mother, however we appreciate your frustration in the delay in her receiving a higher level package from My Aged Care. We aim to provide a competitive range of services within the funding that has been approved by My Aged Care. We offer all of our clients the option of paying for additional services privately until further funding from a higher level package from My Aged Care is available. We believe the pricing of our home care services, in particular our recently introduced innovative home care bundles reflect competitive levels of services coupled with high quality of care provided by our qualified and experienced staff. Our wellness partners provide dedicated case management for each client and our 'same face promise' care worker guarantee, reflects our commitment to providing the best possible service at all times, and is a point of difference from other providers. I have shared your feedback with the wider team to assist us to make future improvements. I’m sorry you were disappointed with your experience. If we can be of any assistance in the future, please do not hesitate to contact us. Tracey King Head of Marketing Southern Plus

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