We know everyone’s needs are different, which is why individuality is a big part of our promise to deliver Care you can trust. It’s also the reason we’ve developed a new approach that puts you firmly in control of your care. It’s your life, so YouChoose.
No matter how big or small your needs, BaptistCare is here to help. Whether you require daily care services, short-term care, some additional top-up care, or even a one-off service, YouChoose allows you to choose as little or as much care as you like.
To keep things simple, we have divided our care services into four areas – Your Health, Your Home, Your Community and Your Independence. You choose a combination of care as individual as you, tailored to your needs.
Reviewing an aged care provider is a great way to share your thoughts. But please follow the policies listed below when writing a review.
We will remove content that violates any of the policies listed below:
Conflict of interest: Reviews are most valuable when they are honest and unbiased. Please do not review your own aged care service or that of a competitor.
Off-topic reviews: Do not post reviews based on a third party experience, they must be your own. Our reviews are not a forum for general political or social commentary or personal rants.
Impersonation: Do not post reviews on behalf of other people or misrepresent your identity or connection with the aged care provider you are reviewing.
Language: Do not use offensive, profane, or obscene language. We will remove reviews that represent personal attacks.
Personal and confidential information: Do not post reviews that contain the personal and confidential information of another person.
Spam Content: Please no spam. Reviews should be a genuine reflection of your experience with an aged care provider. Do not include promotional content or advertising in any form. Duplicate material will not be accepted.
Telephone Numbers and Web Links: To prevent adverts and spam, we do not permit phone numbers or web links.
Hate Speech: We do not allow reviews that advocate against people based on their ethnic origin, religion, gender, disability, sexual orientation or age.
Aged Care Reviews is not a complaints system. Reviews must be fair and reasonable. Any defamatory statements reflecting a personal experience that has not yet been taken up with the respective provider will not be accepted. If you have a personal complaint to make about an aged care facility we encourage you to contact your provider directly using the details provided on their listing. Alternatively you can submit a complaint via the Government’s Aged Care Complaints Scheme.